1
Assess & Stabilise
Review topology, identify bottlenecks, and stabilise high-impact issues first.
About Us
We have started on this journey, focused on enabling businesses to achieve their maximum potential in terms of IT infrastructure. After spending 20 years working in this field for different MSP's, we believe that we can use all this knowledge and design a corresponding platform that will enhance your experience.
Contact UsContact Info
- 1 Noeleen St, Glenfield 0629
- 0800 237 848
- support@dcx.co.nz
- Week Days: 09.00 to 18.00
Network Management (LAN/Wi-Fi, SD-WAN & Internet)
Always-on monitoring, clean change control, and rapid fixes across switching, Wi-Fi, firewalls, and uplinks.
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What's included
- Network standards for addressing, segmentation, naming, and change governance.
- Firewall and switch configuration lifecycle management with backup controls.
- Wi-Fi optimisation including channel planning, guest access, and roaming behavior.
- Firmware and security update planning during controlled maintenance windows.
- Performance tuning for business-critical applications and user experience.
- Uplink and internet resilience planning for branch and core connectivity.
- Operational monitoring with alerting for availability and performance anomalies.
- Reporting on incidents, utilisation trends, and recommended improvements.
How we work
2
Harden & Optimise
Apply secure baselines and optimise traffic handling for critical workloads.
3
Operate & Improve
Run proactive monitoring, safe change, and capacity planning as demand grows.
Outcomes you'll see
- Fewer outages and fewer recurring connectivity incidents.
- Faster fault isolation with cleaner configuration control.
- More stable Wi-Fi and WAN experience for users and cloud apps.
- Better visibility for growth, upgrades, and risk decisions.
FAQs
Can you manage multi-site networks?
Yes. We support both single-site and distributed environments with common standards.
Do you handle Wi-Fi performance troubleshooting?
Yes. We assess RF behaviour and optimise configuration for reliability and coverage.
Can you work with our existing firewall and switch estate?
Yes. We manage existing infrastructure and advise on phased refresh where needed.
Do you provide reporting and trends?
Yes. Regular reporting covers incidents, utilisation, and improvement priorities.
Is after-hours support available for major incidents?
Yes. Priority incident support can be provided under your support agreement.