About Us
We have started on this journey, focused on enabling businesses to achieve their maximum potential in terms of IT infrastructure. After spending 20 years working in this field for different MSP's, we believe that we can use all this knowledge and design a corresponding platform that will enhance your experience.
Contact UsContact Info
- 1 Noeleen St, Glenfield 0629
- 0800 237 848
- support@dcx.co.nz
- Week Days: 09.00 to 18.00
Managed IT Services & 24/7 Support
Proactive care, clear standards, and rapid response—so your team can just work.
What’s included
- Always-on monitoring & alerting (servers, endpoints, services, backups, internet)
- Patching & vulnerability remediation (Windows, apps, firmware)
- Endpoint security & EDR (Microsoft Defender, Webroot, Huntress threat hunting)
- Identity & access hardening (MFA, Conditional Access, geo-blocking, Secure Score uplift)
- Asset & warranty management with lifecycle reporting
- Mobile & device management via Intune (Windows/iOS/Android)
- Backup & recovery for Microsoft 365 and servers/VMs
- Network & Wi‑Fi care (WatchGuard firewalls, Ruckus APs, VLANs, content filtering)
- Clear SLAs & escalation to senior engineers
- Quarterly roadmap (vCIO) for upgrades, security posture, and budgets
Discover & Assess
Document your environment, fix urgent risks, agree standards.
Secure & Modernize
Baseline policies (MFA/CA/EDR), patch cadence, backup tests.
Operate & Improve
24/7 monitoring, monthly reports, QBRs, cost & risk reduction.
Outcomes you’ll see
- Fewer interruptions and tickets
- Higher security baseline (visible Secure Score uplift)
- Faster user onboarding/offboarding and faster device rollout
- Predictable spend with a forward roadmap
FAQs
We can be your full IT team or a force-multiplier for existing IT with clear handoffs.
Typically 2–4 weeks depending on site count and device numbers. We start with monitoring + backups, then security baselines, then optimization.
24/7 monitoring with on-call for priority incidents, plus next-business-day handling for standard requests.
Yes—Windows, macOS, iOS, and Android via Intune and our RMM.
Yes—we align controls and provide evidence and reporting to assist audits.